Close
Shop Returns

CONTENTS

Purchase And Return Policy

You can purchase genuine Aéropostale products in our Aéropostale stores and online at www.aeropostale.com. To find an Aéropostale store near you, use the “Store Locator” button at www.aeropostale.com.

We take pride in our Aéropostale brand and our customers by designing, sourcing, marketing, and selling our own merchandise. As a result, we do not authorize the resale of Aéropostale merchandise.

ONLINE PURCHASES

  • You can purchase up to 50 units of Aéropostale® merchandise per day. Purchases above 50 units per day by a single customer will not be allowed.
  • We take pride in our Aéropostale® brand and our customers by designing, sourcing, marketing and selling our own merchandise. As a result, we do not authorize the resale of Aéropostale® merchandise.
  • Unwashed, unworn, or defective merchandise with original price tickets may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt. Swimwear and underwear can only be returned/exchanged with the price tickets attached. We may refuse or delay returns if fraud or abuse is suspected.
  • Online purchases, made in both The United States and Canada, can be returned by mail to the Aeropostale Returns Center located at 350 Omega Parkway, Shepherdsville, KY 40165. Only online purchases made in the United States can be returned to stores.
  • Online orders must include the return form or bottom portion of the original packing slip.
  • Shipping and handling costs, gift-wrap costs and other charges are non-refundable.
  • All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package

IN STORE PURCHASES

  • You can purchase up to 50 units of Aéropostale® merchandise per day. Purchases above 50 units per day by a single customer will not be allowed.
  • We take pride in our Aéropostale® brand and our customers by designing, sourcing, marketing and selling our own merchandise. As a result, we do not authorize the resale of Aéropostale® merchandise.
  • Purchases of unwashed, unworn, or defective merchandise made in any U.S. Aéropostale® store may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt.
  • Returns with an original sales receipt will be refunded in the manner in which the original purchase was made. Returns with an original gift receipt will be refunded with a Merchandise Return Card at the selling price on the gift receipt. Returns will not be accepted without an original sales or gift receipt.
  • All returns will reflect original discounts and promotions
  • U.S. purchases made using PayPal Credit® or PayPal® as a payment method can be returned in store for a store credit, not a refund to your account. For account refund, merchandise can be returned by mail. (See Above)
  • Swimwear and underwear can only be returned/ exchanged with the price tickets attached.
  • ATTENTION INTERNATIONAL SHOPPERS – We cannot process exchanges or returns via the mail. All returns/exchanges of purchases made in a U.S. store must be done in person in one of our U.S. stores and must be accompanied by the original sales or gift receipt.

ONLINE EXCLUSIVE POLICY

Online-Only items, Online purchases made in Canada, Room Merchandise (including bedding and accessories), and Fragrance cannot be returned to stores. These can only be returned to the Aeropostale Return Center located at 350 Omega Parkway, Shepherdsville, KY 40165. Please follow the directions on the pack slip to refer to the Online Purchase return policy for more details.

TO RETURN ITEMS BY MAIL

Online purchases of unwashed, unworn, or defective merchandise may be returned by mail within 60 days of the date of purchase for a full refund to the original form of payment used for this purchase (including gift purchases). Credit will be issued within 30 days of receiving your returned package. Online purchases made in Canada and Online Only merchandise must be returned by mail with the original sales or gift receipt. Returns will not be accepted without an original sales or gift receipt. Items purchased online and picked up in an Aéropostale store must be exchanged or returned to a US store and must be accompanied by the original pickup receipt. All returns will reflect original discounts and promotions.

  • Affix the pre-paid, pre-addressed label onto your return package. No postage necessary. $7 will be deducted from your return credit for use of the label.
  • Please select a "Reason for Return" code on the packing slip and include the packing slip in your return package. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
  • Drop off your package at any UPS Store, UPS Drop Box, Office Depot, or Staples.
  • Track your return by logging into your account at www.aeropostale.com
  • If you would prefer to use your own shipping method at your own expense, follow steps 1 & 2 above and return the package via an insured shipping service to: Aeropostale Returns Center, 350 Omega Parkway, Shepherdsville, KY 40165. Sorry, we cannot accept CODs.
  • All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package.
  • We will not accept C.O.D. or third-party billing for returned merchandise.
  • U.S. purchases made using PayPal Credit® or PayPal® as a payment method can be returned by mail for refund to your account.
  • If shipping damages occur, please contact the carrier or our Customer Service department at 877-289-2376 (option #1).
  • Gift Cards sales are final.
  • Orders greater than 50 units are FINAL SALE and NON-REFUNDABLE. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

TO RETURN TO STORE

  • Unwashed, unworn, or defective merchandise may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt. Purchases made in a US Aéropostale store must be exchanged or returned to a US store and must be accompanied by the original sales or gift receipt.
  • Items purchased online at www.aeropostale.com may be returned to a US store location with some exceptions. Online returns must be accompanied by a packing slip/confirmation email. Online purchases of online exclusive merchandise and purchases made using Paypal, Klarna, or other third party payment options, are subject to online purchase return policies. Please see www.aeropostale.com for additional details.
  • All Aéropostale products purchased outside our Aéropostale owned stores or www.aeropostale.com website must be returned directly to that retailer and different return policies may apply. Please contact that retailer for details.
  • Returns with an original sales receipt/packing slip will be refunded in the manner in which the original purchase was made.
  • Returns with an original gift receipt will be refunded with an Aéropostale Merchandise Credit at the selling price on the gift receipt. Returns will not be accepted without an original sales or gift receipt. All returns will reflect original discounts and promotions.
  • Swimwear and undergarments can only be returned/exchanged with the price tickets attached.
  • To receive a one-time price adjustment present your original Aéropostale sales receipt within 7 days of purchase.

INTERNATIONAL RETURNS AND EXCHANGES

At this time, we do not facilitate exchanges on international shipments; however, if for any reason you are not satisfied with your purchase, please contact us by email. We will provide you with further instructions to facilitate your return, including the return authorization process, the location to where returns are required to be shipped back, and the amount you will be refunded. If approved, refund amounts for returned items will be credited to you as soon as the items are received and the credits processed by our partner Borderfree. Your refund will be credited in the same currency and using the same exchange rate as your original order. Please Click Here to visit our International Helpdesk.

Merchandise must be returned in the same country that it was originally purchased in. We cannot process exchanges or returns via the mail.

Returning An Item

Please note that orders greater than 50 units are final sale and items cannot be returned online or in-store. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

RETURNS TO OUR ONLINE STORE

When you receive your order, the packing slip will contain detailed instructions for returning an item. Here are the basic steps:

  • Pack the item securely in the original package, if possible.
  • Affix the pre-paid, pre-addressed label onto your return package. No postage necessary. $7 will be deducted from your return credit for use of the label.
  • Please select a "Reason for Return" code on the packing slip and include the packing slip in your return package. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
  • Drop off your package at any UPS Store, UPS Drop Box, Office Depot, or Staples.
  • Track your return by logging into your account at www.aeropostale.com
  • If you would prefer to use your own shipping method at your own expense, return the package via an insured shipping service to:
  • Aéropostale® Returns Center: 350 Omega Parkway, Shepherdsville, KY 40165
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • All approved online returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package. Please note that your original shipping costs will not be refunded.
  • All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

RETURNS TO AN AEROPOSTALE RETAIL STORE

It is easy to return products purchased on www.aeropostale.com to any Aéropostale® store. Please note that online purchases made in Canada, Online-Only items, Room Merchandise and Fragrance cannot be returned to stores. Simply follow these steps:

  • Find the nearest Aéropostale® store by using our Store Locator (Please note that returns must be made in-person. Aéropostale® retail stores do not accept returns via mail).
  • Online returns must be accompanied by an original packing slip. Be sure to keep a copy of the packing slip for your records.
  • Online purchases made in Canada, Online-Only items. Room Merchandise and Fragrance cannot be returned to stores.
  • The store associate will process your return and issue you a credit to the original form of payment if payment was made with a gift card or credit card. If an alternate payment method is used, your refund will be in the form of a store credit. The store associate will process your return and issue you a credit to the original form of payment if payment was made with a gift card or credit card. Online purchases made using an alternate form of payment such as Klarna, PayPal Credit®️, PayPal®️, ApplePay etc. can be returned in store for a store credit only. For credit back to your original payment method, please send your items back using our online return option. All returns made with a gift receipt will be refunded as a store credit. Please note that online purchases picked up in store (“BOPIS”) may only be returned in store. Just follow these steps:
  • Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping costs will not be refunded. If you are entitled to a shipping refund, it can only be issued by calling Customer Service at 877-289-2376, Option 1.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 877-289-2376. Please supply the representative with:

  • Order Number
  • Item Number
  • Tracking Number from your original confirmation e-mail
  • e-mail address
  • Phone Number

www.aeropostale.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service, you are responsible for all return shipping charges.

If there is extensive damage to the carton, contact a Customer Service representative immediately at 877-289-2376. Please supply the representative with:

  • Order Number
  • Item Number
  • Tracking Number from your original confirmation e-mail
  • e-mail address
  • Phone Number

Credit

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

CREDIT TO GIFT CARDS

  • If an Online Gift Certificate or Gift Card was used, the refund amount will be applied to your Online Gift Certificate or Gift Card.
  • If you no longer have the original Gift Card, please contact our Customer Service Department at 877-289-2376 to receive a new Gift Card or online code.
Close
Shop Returns